Sr. Mobile Expert, Bilingual | Spanish or Creole
Core
Deliver best-in-class customer service and sales in T-Mobile company-owned Experience stores, resolving customer pain points and selling products using new digital tools and systems.
Role type
Senior retail customer service and sales expert
Builds
Customer resolution and sales outcomes for T-Mobile Experience stores
Domain
Telecommunications retail
Deliverable
product features
Required skills
Sales, Customer Service, Troubleshooting, Product Knowledge, Critical Thinking, Task Management, Multitasking, Communication, Teamwork, Fluent in English and Spanish OR Creole
Preferred skills
Prior experience as Neighborhood Mobile Expert, Account Care Elite Expert, Technical Care Elite Expert
