MSC Intelligent Operations Manager
Core
Build and operate the digital foundation for T-Mobile's Magenta Services Center (MSC) by embedding commercial AI platforms and agentic workflows into shared services operations.
Role type
Senior IC Intelligent Operations Manager (AI Strategy & Governance)
Builds
AI-enabled operating discipline for a multi-tower Shared Services Organization (SSO)
Domain
Telecom / Enterprise Shared Services / AI Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
AI enablement coordination, enterprise AI governance, data readiness translation, agentic AI workflow design, value-benefits estimation, automation tooling proficiency
Preferred skills
Enterprise AI governance frameworks, telecom industry experience
Technologies
Commercial AI platforms (GPT, Claude, Microsoft Copilot), RPA, integration platforms
Responsibilities
Serve as liaison to AI Center of Excellence for initiative intake and governance; ensure AI usage adheres to enterprise guardrails and data classification; translate AI needs into data requirements for analytics teams; evaluate and estimate business cases for AI initiatives; design and govern agentic AI workflows with human-in-the-loop controls; drive systematic adoption of commercial AI tools to amplify productivity.
Seniority
Senior, hands-on IC