MSC Intelligent Operations Manager
Core
Build and operate the digital foundation for T-Mobile's Magenta Services Center (MSC) by embedding AI and automation into shared services operations.
Role type
Senior Manager, AI Operations & Governance
Builds
AI-enabled operating discipline for a multi-tower Shared Services Organization (HR, Finance, Accounting)
Domain
Telecom / Enterprise Shared Services / AI Operations
Deliverable
production ML models
Required skills
AI enablement coordination, enterprise AI governance, data readiness & architecture, agentic AI workflow design, business case development, automation tooling (RPA/integration), stakeholder management across IT/CoE
Preferred skills
Telecom industry experience, enterprise AI governance frameworks, data classification compliance
Technologies
Commercial AI platforms (GPT, Claude, Microsoft Copilot), RPA, integration platforms, agentic AI workflows
Responsibilities
Serve as liaison to AI Center of Excellence for all MSC AI initiatives; ensure AI usage adheres to enterprise guardrails and data policies; translate AI needs into data requirements for analytics teams; evaluate and estimate value-benefits for AI initiatives; design and govern agentic AI workflows; drive systematic adoption of commercial AI tools to amplify productivity.
Seniority
Senior, hands-on IC with strategic oversight
