Manager, MSC Governance & Operations Controls
Core
Design and govern the controls framework, inventory, and accountability structure for T-Mobile's multi-tower Shared Services Organization (SSO) to ensure operational confidence and SOX compliance.
Role type
Manager, Governance & Operations Controls
Builds
A formalized controls governance capability, including a living controls catalog, RACI matrices, and remediation tracking infrastructure.
Domain
Shared Services / Global Business Services (GBS) / Financial Operations
Required skills
Controls framework design, SOX governance, audit coordination, remediation management, change impact assessment, operational risk fluency, GBS/SSO delivery knowledge, independent execution, executive communication
Preferred skills
Advanced degree, 4-7 years in financial/shared services/operational settings, AI tool fluency
Technologies
AI-assisted tools (e.g., Claude)
Responsibilities
Define and maintain the MSC's overarching controls governance framework across all service towers; Establish and govern a clear RACI for controls ownership; Support internal and external audit activities and manage audit readiness; Own the lifecycle of control deficiencies and audit findings from identification through closure; Embed controls impact reviews into the project and change lifecycle; Provide clear, actionable reporting on the state of the control environment to senior leadership.
Seniority
Manager, hands-on IC with strategic oversight
