Retail Associate Manager
Core
Lead and develop retail team members to achieve sales targets and deliver customer service excellence in a store environment.
Role type
Retail Associate Manager
Builds
Retail store operations and customer experience
Domain
Telecommunications retail
Deliverable
product features
Required skills
Coaching, Customer Service, Sales, Leadership, Performance Monitoring, Product Knowledge, Team Coaching, Change Agility, Escalation Resolution, Talent Development
Responsibilities
Lead and develop retail team members to achieve sales targets and deliver customer service excellence; Coach and train staff on product knowledge, customer interaction, and store procedures; Manage store operations including visual merchandising and plan-o-gram compliance; Monitor and control store expenses, discounting, and credits; Oversee customer wait times and ensure customer needs are met through effective team coordination; Stay current on products, services, and leadership practices to serve as an expert resource for the team.