Retail Associate Manager
Core
Lead and develop retail team members to achieve sales targets and deliver customer service excellence in a T-Mobile store.
Role type
Retail Associate Manager
Builds
Customer service experiences and sales outcomes for T-Mobile retail location
Domain
Telecommunications retail
Deliverable
product features
Required skills
Coaching, Customer Service, Sales, Leadership, Performance Monitoring, Product Knowledge, Team Coaching, Change Agility, Escalation Resolution, Talent Development
Responsibilities
Coach and train staff on product knowledge and store procedures; Manage store operations including visual merchandising and plan-o-gram compliance; Monitor and control store expenses and discounting; Oversee customer wait times and team coordination; Serve as an expert resource for the team on products and leadership practices.
Seniority
Individual Contributor, Management Level