Technical Support Engineer
Core
Deliver advanced technical support for thermal cameras and test equipment to industrial customers, combining hardware troubleshooting with enterprise software implementation and training.
Role type
Senior IC Technical Support Engineer (Tier 2)
Builds
Asset management, inspection, and maintenance software solutions for industrial enterprise customers
Domain
Industrial instrumentation, thermal imaging, and enterprise software
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, software implementation, end-user training, complex case ownership, technical documentation, cross-functional collaboration, diagnostic reasoning
Preferred skills
Thermal imaging camera experience, asset management software familiarity, additional languages fluency, utilities/manufacturing background
Technologies
Microsoft Office (Outlook, Word, Excel), asset management software, inspection software
Responsibilities
Travel to customer sites for hands-on support and software deployment, lead setup and implementation of inspection solutions, train customers on software usage, serve as escalation point for Tier 1 support, mentor frontline representatives, own escalated cases end-to-end, partner with product engineering to report field issues
Seniority
Senior, hands-on IC with field engagement
