Product Stream Lead - Payment Exceptions & Investigations
Core
Lead the product vision, strategy, and evolution of a channel-agnostic Payment Exception and Investigation capability to transform manual handling into intelligent assistance and straight-through processing.
Role type
Senior Product Stream Lead (Payments)
Builds
Reusable payment exception orchestration capability connecting customers, bankers, operations, and external institutions.
Domain
Financial Services / Payments
Deliverable
production ML models
Required skills
Product leadership, payments expertise (domestic/international), payment ecosystem knowledge (NPP, SWIFT, RTGS), exception investigation experience, workflow transformation, automation/STP, commercial judgement, AI/Agentic workflows, team coaching.
Preferred skills
Experience with event-driven integration, AI explainability/auditability, data-driven exception prevention.
Technologies
NPP, BECS, BPAY, RTGS, SWIFT, Event-driven architecture, AI/ML frameworks.
Responsibilities
Define multi-year product roadmap, lead cross-squad prioritization, build reusable capabilities, shape AI-enabled investigation workflows, define measurable outcomes (STP rate, resolution time), coach product talent.
Seniority
Senior, hands-on IC with leadership scope
