Senior Case Manager
Core
Manage a portfolio of complex workers compensation claims end-to-end, acting as a trusted technical specialist to deliver safe, durable return-to-work outcomes while protecting the Bank's federal self-insurance licence.
Role type
Senior IC case manager (workers compensation)
Builds
Safe, durable return-to-work outcomes for injured workers
Domain
Insurance / Workers Compensation / Federal Self-Insurance
Required skills
complex claims management, dispute resolution, rehabilitation program design, technical judgement, strategic planning, quality assurance, stakeholder communication
Preferred skills
Comcare scheme experience, SRC Act 1988 expertise, legal process knowledge, mentoring capability
Technologies
Safety, Rehabilitation and Compensation Act 1988, Comcare scheme
Responsibilities
Manage complex claims from commencement through determination and dispute processes; Make determinations on claims in accordance with the SRC Act; Devise and review strategic rehabilitation programs; Exercise delegations for claims and payments; Provide technical advice to Case Managers; Support quality assurance and auditing; Represent the Bank at external forums like conciliations and tribunals
Seniority
Senior, hands-on IC with mentorship responsibilities