Financial Crime Operations Analyst
Core
Engage with customers via phone to collect, verify, and update identity and account information to prevent financial crime and ensure regulatory compliance.
Role type
Financial Crime Operations Analyst (KYC Refresh)
Builds
Accurate, compliant customer records and KYC refresh outcomes
Domain
Financial Services / Anti-Money Laundering (AML) / Customer Due Diligence
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Phone communication, customer due diligence, identity verification, regulatory compliance knowledge, documentation review, risk identification, data accuracy, problem-solving, multi-tasking
Preferred skills
Contact centre experience, financial services background, regulated environment experience
Responsibilities
Conduct inbound and outbound calls to verify customer identity and details, review supporting documentation for KYC refresh, identify and escalate high-risk matters, explain regulatory requirements to customers, record interactions in systems, manage customer expectations regarding timelines
Seniority
Individual Contributor, operational level
