Crew Tech Lead
Core
Lead the strategic and architectural direction of next-generation Complaints platforms, transforming traditional workflows into modern, API-led, event-driven, and AI-enabled solutions for banking operations.
Role type
Senior IC Crew Tech Lead (Engineering Leadership & Architecture)
Builds
Scalable, cloud-native microservices platforms for customer complaints and operational resilience.
Domain
Banking / Financial Services / AI & Cloud Engineering
Deliverable
production ML models | product features | infrastructure
Required skills
Engineering organization leadership (70+ people), Cloud-native microservices architecture, AI/GenAI operationalization, Legacy modernization, DevSecOps, Stakeholder leadership
Preferred skills
Java/.NET/Python/React, AWS, Workflow platforms (Pega/Flowable/Appian), Agentic AI, MLOps
Technologies
Java, .NET, Python, React, AWS, Pega, Flowable, Appian
Responsibilities
Lead and develop a high-performing engineering organization of ~70+ people; Shape the technology roadmap for Complaints and Operations capabilities; Provide architectural leadership for cloud-native and event-driven platforms; Drive the responsible adoption of AI and agentic engineering; Champion modern software engineering practices (CI/CD, SRE, observability); Build partnerships across Product, Operations, and Data teams.
Seniority
Senior, hands-on IC with leadership mandate