Product Manager, Service Digitisation
Core
Lead the evolution of Service Request Automation (STP) to transform manual institutional transaction banking processes into secure, scalable, digital-first experiences for large organizations.
Role type
Senior Product Manager (Service Digitisation & Automation)
Builds
Automated service journeys and digital channels for Institutional Transaction Banking
Domain
Financial Services / Institutional Transaction Banking
Deliverable
product features
Required skills
Product strategy and roadmap definition, End-to-end product lifecycle management, Stakeholder influence and cross-functional partnership, Regulatory and compliance expertise, Data-driven decision making, Process analysis and automation design, Agile delivery leadership
Preferred skills
Experience in Institutional or Transaction Banking, Knowledge of financial crime and risk frameworks, Change management expertise
Technologies
Agile frameworks, Operational data analytics tools
Responsibilities
Define product vision and roadmap for STP, Translate client and regulatory needs into actionable outcomes, Partner with Technology, Risk, and Operations to simplify processes, Identify opportunities for automation vs. human intervention, Drive adoption and continuous improvement of digital services
Seniority
Senior, hands-on IC