KYC Remediation Operation Analyst 12 Month Secondment
Core
Execute high-volume inbound and outbound customer communications to verify identification details and remediate KYC data gaps for Commonwealth Bank customers to meet AML/CTF standards.
Role type
KYC Remediation Operations Analyst
Builds
Customer identification verification campaigns and updated customer profiles
Domain
Banking / Financial Crime Compliance (AML/CTF)
Deliverable
client delivery
Required skills
AML/CTF legislation knowledge, customer identification verification, high-volume inbound/outbound communication, risk assessment, customer complaint resolution, process improvement
Preferred skills
Risk mindset, stakeholder management, critical analysis, trend analysis
Technologies
None explicitly stated
Responsibilities
Complete KYC remediation and refresh for customers, conduct ongoing and enhanced due diligence, liaise with frontline staff for data updates, resolve customer complaints, identify and assess role-related risks
Seniority
Analyst, individual contributor