Customer Service Contact
Core
Manage customer demand, production schedules, and supply chain logistics to ensure on-time delivery and service levels for automotive clients.
Role type
Senior Customer Service Contact (Supply Chain & Production Planning)
Builds
Production schedules, picking lists, and delivery plans for automotive customers
Domain
Automotive supply chain and production control
Required skills
Supply chain coordination, production scheduling, logistics management, customer communication, data analysis, crisis management, inventory monitoring, customs documentation, stakeholder negotiation
Preferred skills
Experience with EDI systems, knowledge of automotive industry standards, ability to manage multiple priorities, proactive problem-solving
Technologies
EDI, webEDI, Logistics Red Alert application, internal scheduling systems
Responsibilities
Integrate customer schedules into the system and resolve integration errors; monitor safety stock levels and alert when thresholds are reached; communicate precise delivery information to customer contacts; ensure feasibility of customer programs internally and negotiate delivery dates; measure daily service rates and propose improvement plans; identify blocking points and escalate crises; manage backup coverage for customer accounts.
Seniority
Mid-level, hands-on operational role