Retail Associate
Core
Provide exceptional customer service and sales support in university bookstores, assisting students, faculty, and guests with merchandise, returns, and special orders.
Role type
Retail Associate
Builds
Customer satisfaction and sales revenue for USC Bookstores
Domain
Higher Education Retail
Deliverable
product features
Required skills
Customer service, Cash handling, Inventory management, Merchandise display, Problem resolution, Sales goal achievement
Preferred skills
Prior retail associate trainee experience
Technologies
Point of sale systems, Credit card processing
Responsibilities
Assist customers in locating merchandise and process sales, Perform cashiering functions and verify payment methods, Maintain sales floor neatness and stock levels, Resolve customer complaints and process returns/exchanges, Monitor for shoplifting and ensure security compliance, Supervise student workers and assist in training new staff
Seniority
Entry-level, individual contributor