Global Markets Performance Lead, Claims Shared Services
Core
Lead the design and execution of Global Markets Claims Management Information (MI) and reporting, transforming raw claims data into actionable intelligence for senior leadership.
Role type
Senior Manager, Claims Performance & Management Information (London Market)
Builds
Unified global claims performance narratives, regulatory returns, and decision-ready insights for Lloyd's and London Market stakeholders.
Domain
Specialty Insurance / Reinsurance / London Market / Claims Management
Deliverable
dashboards & analysis
Required skills
London Market claims expertise, Lloyd's Claims Management Principles, Power BI, complex dataset analysis, stakeholder management, regulatory reporting, data governance, portfolio cycle management
Preferred skills
Experience with Lloyd's systems (CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft), actuarial metric integration, training and communication design
Technologies
Power BI, Excel, CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft
Responsibilities
Lead design and execution of Global Markets Claims MI and reporting aligned to enterprise standards; Translate complex London Market claims datasets into concise decision-ready insights for senior stakeholders; Own delivery of regulatory and market reporting including Lloyd's data calls and performance returns; Apply enterprise MI governance standards to ensure KPI definitions and data consistency; Conduct deep-dive analysis into claims trends and large losses to identify root causes; Partner with Data & Analytics to enhance reporting capabilities and automation.
Seniority
Senior, hands-on IC with strategic influence