AI Solutions Support Lead
Core
Operational ownership, monitoring, and continuous improvement of production AI solutions, ensuring stability, performance, and compliance while coordinating incident response and enhancements.
Role type
Senior IC AI Solutions Support Lead
Builds
Production AI solutions, monitoring dashboards, and operational runbooks
Domain
Insurance / AI Operations / MLOps
Deliverable
production ML models
Required skills
AI solution lifecycle management, incident management, stakeholder management, team leadership, service management, cloud environments, Agile/DevOps
Preferred skills
Generative AI, LLMs, agentic AI, Azure AI, Databricks
Technologies
Azure AI, Databricks, Microsof
Responsibilities
Establish and maintain support processes, runbooks, and monitoring dashboards; coordinate investigation and resolution of production issues; monitor AI outputs for performance degradation, drift, and bias; manage enhancement backlogs and release planning; ensure compliance with AI governance policies.
Seniority
Senior, hands-on IC with leadership responsibilities
