Department Specialist / Service Writer – Repair and Screen / Glass Shops
Core
Serve as the primary interface for customers in the Repair and Screen/Glass Shops, handling small engine repairs, warranty claims, and service desk operations for Ace Hardware.
Role type
Service Writer / Department Specialist
Builds
Service desk operations, repair services, and customer support for outdoor power tools and screen/glass products.
Domain
Retail hardware / Small engine repair / Screen and glass repair
Deliverable
client delivery
Required skills
Customer service, small engine repair knowledge, screen/glass repair knowledge, computer proficiency, product knowledge, warranty claim processing, inventory management, forklift operation
Preferred skills
Hands-on mechanical experience with small gas engines, training or certification in small engine repair, diagnostic skills for engines and equipment
Technologies
Diagnostic instruments, hand tools, shop tools, computer software
Responsibilities
Greet and assist customers, process power tool warranty claims, provide cost estimates and repair advice, document service work and parts used, maintain clean and orderly service areas, stock merchandise, operate forklift and reach truck, perform routine maintenance on equipment.
Seniority
Entry-level to Mid-level, hands-on IC