Floor Supervisor
Core
Manage overall store operations, direct staff, and ensure customer service and safety in a hardware retail environment.
Role type
Store Supervisor
Builds
Store operations, customer experience, inventory accuracy
Domain
Retail / Hardware
Deliverable
product features
Required skills
Store operations management, customer service, staff supervision, inventory management, loss prevention, safety compliance, merchandising, cash handling, training
Preferred skills
Leadership, teamwork, problem-solving
Technologies
POS systems, inventory management software
Responsibilities
Supervise general store operations, manage opening and closing procedures, resolve customer complaints, train associates, maintain sales floor and stockroom cleanliness, assist with cycle counts and merchandise resets, ensure safety and loss prevention protocols, handle cashiering functions.
Seniority
Individual Contributor