Repair Technician
Core
Evaluate and physically repair damaged sunglasses, determining warranty coverage and performing alignment/cleaning.
Role type
Repair Technician (Eyewear)
Builds
Repaired eyewear products for consumer return
Domain
Luxury Eyewear / Consumer Goods
Deliverable
physical/clinical work
Required skills
Physical repair of eyewear, alignment, cleaning, ERP system documentation, lifting 10lbs
Preferred skills
Customer service experience, technical repair background, attention to detail, hand-eye coordination, typing 40 w.p.m.
Technologies
ERP system, PC, frame repair tools
Responsibilities
Inspect and evaluate returned damaged sunglasses to determine repair options and warranty coverage; Document condition of received damaged sunglasses and all parts and charges required for repair completion accurately into the ERP system; Perform physical repair of sunglasses, including alignment and cleaning, with proper packaging according to department standards; Maintain department standards for quantity and quality of production output.
Seniority
Entry-level to Junior, hands-on IC