Customer Experience Team Lead
Core
Supervise Customer Experience Representatives, manage production scheduling, and oversee customer order & inventory management for painted metal coils.
Role type
Team Lead (Operations/Supply Chain)
Builds
Production schedules, customer order fulfillment, and inventory management for coil coating products.
Domain
Manufacturing (Metal Coating/Paint)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> client delivery
Required skills
Supervisory experience, production scheduling, inventory management, ERP systems, Microsoft Office, problem-solving, mathematical calculations
Preferred skills
Metal/paint/coil coating experience, Oracle ERP, quality management systems
Technologies
Oracle, SharePoint, Microsoft Office
Responsibilities
Supervise local Customer Experience team, manage production schedule planning, process RMAs and claims, communicate schedule changes to sales and customers, conduct employee performance reviews, maintain customer contact information
Seniority
Mid-level, hands-on IC
