Associate Director, Customer Master Lead
Core
Lead the technical ownership and modernization of the Customer Master (HCP/HCO) domain within Vertex's Enterprise Master Data Management (MDM) organization, ensuring a trusted single source of truth for enterprise analytics and operations.
Role type
Senior IC Master Data Management Lead (Customer Domain)
Builds
Customer MDM data product, consumption layer, and modernized cloud platform for downstream systems and analytics
Domain
Life Sciences / Biopharmaceuticals / Master Data Management
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Master Data Management (MDM), data lifecycle management, data modeling, match/merge configuration, survivorship rules, hierarchy management, cloud migration, data governance, data quality, metadata management, stakeholder engagement, vendor management, Agile delivery
Preferred skills
Life sciences industry experience, AI/LLM application in MDM, semantic matching, anomaly detection, knowledge graph design
Technologies
Reltio, Informatica IDMC MDM, Snowflake, Veeva, Salesforce, Oracle ERP, OneKey, MedPro, SP/SD
Responsibilities
Lead the modernization and cloud migration of the Customer Master platform; Define and govern customer-domain data models and core MDM configurations; Oversee daily data operations for HCP/HCO data including ingestion, mastering, and quality management; Partner with Data Engineering and Governance teams to ensure platform validation and alignment; Drive stakeholder engagement and change management for successful adoption; Define and track KPIs for master data quality and platform performance
Seniority
Senior, hands-on IC with leadership responsibilities