Senior Manager, Tech Support
Core
Developing and executing Technical Support strategy for technology transfer, product commercialization, and lifecycle management of cell and gene therapy manufacturing processes.
Role type
Senior Manager, Manufacturing Operations (Cell & Gene Therapy)
Builds
Sustained performance and continuous improvement of cell and gene therapy manufacturing processes
Domain
Biopharmaceutical manufacturing / Cell and gene therapy
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process development, technology transfer, process optimization, lifecycle management, technical problem-solving, technical writing, root cause analysis, deviation management, CAPA, change control, regulatory compliance, Lean Six Sigma
Preferred skills
Lean Six Sigma Green Belt or Black Belt, people management
Technologies
Manufacturing execution systems, GMP documentation systems, process monitoring tools
Responsibilities
Lead Technical Support initiatives and manage team resources; oversee sustained performance and continuous improvement of manufacturing processes; lead a team of manufacturing engineers and specialists; represent Technical Support at cross-functional meetings; serve as primary escalation point for manufacturing issues; drive structured problem solving to improve uptime and yield; establish process performance monitoring strategies; partner on design for manufacturability; develop internal master batch records and SOPs; support deviation management and manufacturing investigations.
Seniority
Senior, hands-on IC with people management