Group Product Manager, Digital Customer Experience - Acton, MA or San Diego, CA (Hybrid)
Core
Lead the end-to-end product management for global connected products and customer-facing web experiences to simplify lives for people with diabetes.
Role type
Principal Product Manager (Digital Customer Experience)
Builds
Integrated website product roadmap, customer-facing web experiences, and global digital platforms
Domain
Medical devices / Diabetes management / Digital Health
Deliverable
product features
Required skills
End-to-end product management, Customer journey design, Web platform strategy, Data-driven decision making, Cross-functional leadership, Business case development, Product lifecycle management, Global market execution, Technical roadmap planning, Stakeholder management
Preferred skills
Diabetes domain knowledge, Regulated industry experience, Enterprise CMS expertise
Technologies
Enterprise CMS, Web analytics tools, SEO, Accessibility standards, Digital experience platforms
Responsibilities
Define and lead an integrated website product roadmap across customer-facing web experiences, Own full product lifecycle including trade-offs and release plans, Establish and monitor website product outcomes and KPIs, Lead teams through data-driven processes to test commercial viability, Partner with UX, engineering, and regulatory teams to deliver compliant experiences, Create bottom-up planning for annual and strategic plans, Own and prioritize the website product backlog
Seniority
Principal, hands-on IC with strategic leadership
