Manager, UX Design Operations - Hybrid - Acton, MA or San Diego, CA
Core
Lead UX delivery and DesignOps practices for the Omnipod 5 sustaining business, managing a team of designers and researchers while establishing processes and governance for customer-centered experiences.
Role type
Manager, UX Design Operations
Builds
Scalable UX operating models, workflows, and delivery frameworks for the Omnipod 5 insulin management system.
Domain
Medical devices / Digital health
Required skills
People leadership, Design Operations, UX methodologies, resource planning, process improvement, cross-functional partnership, regulatory compliance (medical device quality systems), capacity forecasting.
Preferred skills
Healthcare/medical device industry experience, post-market product development, UX metrics frameworks.
Responsibilities
Lead and develop a team of UX designers and researchers; Own and continuously improve the UX operating model; Establish scalable processes for UX intake, prioritization, and capacity planning; Drive standardization of UX workflows and governance; Create and manage UX performance metrics; Partner with Product, Engineering, Clinical, and Regulatory teams to align UX work with business priorities and compliance requirements.
Seniority
Manager, people leadership