Manager, UX Design Operations - Hybrid - Acton, MA or San Diego, CA
Core
Lead UX delivery and DesignOps practices for the Omnipod 5 sustaining business, managing a team of designers/researchers and establishing operational models for post-market enhancements and regulatory commitments.
Role type
Manager, UX Design Operations
Builds
Customer-centered experiences for the Omnipod 5 automated insulin delivery system
Domain
Medical devices / Digital health / Regulated industries
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People leadership, Design Operations, UX methodologies, Resource planning, Process improvement, Cross-functional collaboration, Regulatory compliance (medical device), Capacity forecasting, Governance frameworks
Preferred skills
Healthcare/medical device industry experience, Post-market product development, UX metrics frameworks
Technologies
Design systems, Usability testing tools, Human factors documentation
Responsibilities
Lead and develop a team of UX designers and researchers; Own and improve the UX operating model; Establish scalable processes for intake, prioritization, and capacity planning; Drive standardization of UX workflows and governance; Create UX performance metrics and dashboards; Partner with Product, Engineering, Clinical, and Regulatory teams to align UX work with business priorities; Ensure UX processes support medical device quality system requirements.
Seniority
Manager, hands-on leadership
