Marketing Operations Specialist
Core
Owns the operational engine of the Marketing team, managing weekly reporting, ticketing systems, field communications, and vendor invoicing.
Role type
Marketing Operations Specialist
Builds
Weekly reports, ticketing workflows, field communication cadences, and signage vendor processes.
Domain
Retail / Coffee / Marketing Operations
Deliverable
dashboards & analysis
Required skills
Project management, process ownership, reporting, vendor management, data accuracy, workflow optimization, cross-functional collaboration, business communication, critical thinking
Preferred skills
Ticketing system administration, budget tracking, Zendesk platform experience
Technologies
Zendesk
Responsibilities
Own weekly reporting process and maintain reporting templates/dashboards; Administer ticketing platform for intake and resolution; Manage end-to-end field-facing communications calendar; Process ad hoc signage requests and manage vendor invoicing; Support local field marketing activation programs and corporate partnerships.
Seniority
Mid-level, hands-on IC