Regional Product Support Manager
Core
First point of contact technical resource for large key customers in the Alabama, Georgia, Virginia, and West Virginia region, acting as an intermediary between customers and factory/service entities for new deliveries, maintenance, and ongoing use of heavy machinery.
Role type
Regional Product Support Manager (Senior, hands-on IC)
Builds
Heavy machinery equipment (digger derricks, aerial devices) for utility, municipal, telecommunications, and contractor markets
Domain
Industrial equipment / Utility infrastructure
Deliverable
client delivery
Required skills
Deep technical equipment knowledge of heavy machinery, Root Cause Corrective Action (RCCA), operator and technician training, case management, parts logistics coordination, new truck build meeting participation
Preferred skills
Experience with Terex Utilities equipment, Salesforce/Oracle CRM, customer-facing roles, customer training for utilities equipment, project management, Fluid Power Society (FPS) certification, National Commission Certification of Crane Operators (NCCCO)
Technologies
Salesforce, Oracle, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Responsibilities
Respond to technical inquiries, perform RCCA follow-up, monitor and manage open service cases, conduct operator/technician training, facilitate issue resolution calls, monitor service work levels, coordinate rental options, support parts delivery for long lead items
Seniority
Senior, hands-on IC