Technical Support Specialist
Core
Provide onsite technical assistance, sales support, application validation, commissioning, and training for Terex Washing Systems machinery to dealers and customers across North America.
Role type
Field Technical Support Specialist (Heavy Equipment)
Builds
Washing equipment and materials processing machinery for the Materials Processing Segment
Domain
Industrial heavy equipment / Materials processing / Construction & Waste management
Deliverable
client delivery
Required skills
Industrial heavy equipment service experience, mechanical aptitude, electrical and hydraulic systems knowledge, schematic reading, application validation, customer training, travel management
Preferred skills
Engineering degree, washing/screening sector experience, hands-on demonstration skills, multi-project management under tight deadlines
Technologies
Microsoft Outlook, Microsoft Word
Responsibilities
Provide technical support to the North American dealer network, assist sales team with technical sales and application validation, research and respond to customer enquiries on parts and warranty, assist with installation and commissioning, provide technical training to dealers and customers, investigate and resolve customer problems, travel to dealer and customer locations, carry out maintenance and servicing, test and analyze material samples, investigate new applications for existing products
Seniority
Junior to Mid-level, hands-on IC