stageplaats Turnhout
Core
Financial Expert serving as the primary in-branch contact for customers, providing personalized financial advice and coaching on banking, savings, investments, and insurance products.
Role type
Financial Expert (Customer Facing)
Builds
Long-term customer relationships and trust in ING's digital and physical services
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Financial advisory, customer relationship building, digital coaching, commercial mindset, event organization, clear communication
Preferred skills
Experience in banking/financial services, flexibility across branches, strong organizational skills
Technologies
Iris, Scheduler, Salesforce
Responsibilities
Greet and guide customers in the branch, identify financial needs, advise on banking/savings/investment/insurance products, promote digital banking usage, signal commercial opportunities, refer complex cases to specialists, host customer events
Seniority
Open to both experienced professionals and starters