Customer Journey Expert (w/m/d) Daily Banking Products im Bereich Business Banking
Core
Design, develop, and optimize daily banking products and payment solutions for Business Banking customers by analyzing market trends and customer journeys.
Role type
Product Manager (Digital Banking)
Builds
Current account features, payment solutions, and transaction processes for SME/Mid-Corporate customers
Domain
Banking / Fintech / Payments
Deliverable
product features
Required skills
Product development, customer journey analysis, agile methodologies, stakeholder management, process design, data analysis, regulatory compliance knowledge
Preferred skills
Knowledge of traditional SME banking products, technical understanding of payment system architectures, German language skills
Technologies
Agile tools, IT system governance platforms
Responsibilities
Design and implement new digital features and payment solutions, analyze market trends and customer pain points to drive product innovation, manage bank-wide projects and coordinate internal interfaces, formulate user stories and participate in sprint events, ensure alignment across stakeholders through documentation and presentations
Seniority
Mid-Senior, hands-on IC
