Customer Journey Expert – TAR-Billing
Core
Translate complex business needs into reliable billing solutions for Private Individuals, Business Banking, and Wholesale Banking.
Role type
Business & Functional Analyst (Billing)
Builds
Pricing rules, billing solutions, and fee-related reporting for ING Belgium.
Domain
Banking / Financial Services
Required skills
Business analysis, Functional analysis, Requirements engineering, Stakeholder management, Process modeling, UAT, Technical fluency, English (professional proficiency)
Preferred skills
Banking domain knowledge (pricing/billing), Internal career move experience, French or Dutch language knowledge
Technologies
None explicitly stated
Responsibilities
Clarify and challenge business needs regarding billing options; Define actionable requirements and document processes/rules; Improve the colleague platform for fee management; Identify dependencies between business and technical stakeholders; Validate delivery through backlog refinement and UAT; Own analysis and follow-up on open questions.
Seniority
Mid-Senior (5+ years experience)
