Customer Journey Expert
Core
Lead the delivery of payment products and services, balancing customer needs, business priorities, and technical execution within the Payment & Settlement Services organization.
Role type
Senior Product Owner / Customer Journey Expert
Builds
Payment solutions and services for millions of transactions
Domain
Banking / Financial Services / Payments
Deliverable
product features
Required skills
Agile product delivery, backlog management, stakeholder management, requirement translation, cross-functional collaboration, regulatory compliance, problem-solving
Preferred skills
Large-scale international organization experience, regulatory/risk management frameworks, digital transformation, Dutch language proficiency
Technologies
Agile frameworks
Responsibilities
Lead Agile squads, manage and prioritize product backlog, translate business requirements into epics/features/user stories, drive delivery alignment, collaborate with engineers and stakeholders, facilitate Agile ceremonies, manage dependencies and risks, ensure regulatory compliance, foster collaboration across distributed teams
Seniority
Senior, hands-on IC