Customer Journey Expert - Channels
Core
Design the future architecture of banking networks and empower engineers to deliver secure, reliable, and competitive payment and transaction-banking solutions for corporate and institutional clients worldwide.
Role type
Senior IC product delivery expert (payments & channels)
Builds
Secure digital and connectivity solutions for transaction banking
Domain
Banking / Payments / Transaction Services
Deliverable
product features
Required skills
Product delivery, Business analysis, Customer journey management, Digital banking, Payments, Transaction banking, APIs, Reporting, Functional and user acceptance testing, Root-cause analysis, Change management, Agile delivery
Preferred skills
Coaching distributed international teams, Stakeholder influencing, Data-driven decision-making
Technologies
APIs
Responsibilities
Manage translation of priorities into requirements, epics, features, and test cases; Lead refinement and prioritization with the team; Act as the bridge between business and technology; Drive stakeholder alignment across countries and business lines; Lead implementation, rollout, and adoption for multi-country changes; Safeguard secure and reliable operations by leading incident analysis; Shape quarterly objectives and key results.
Seniority
Senior, hands-on IC
