Customer Journey Expert
Core
Bridge business stakeholders and technical teams to drive rollout and coordination of transaction monitoring model solutions for financial crime prevention.
Role type
Senior IC Customer Journey Expert (Transaction Monitoring Models)
Builds
Globally standardized transaction monitoring solutions for ING's 40+ countries
Domain
Financial services / Financial crime prevention / Transaction monitoring
Deliverable
production ML models
Required skills
Stakeholder management, Agile/Scrum/DevOps coordination, Software implementation coordination, Incident management, Process improvement, Data analytics affinity, International environment operation
Preferred skills
Python, KNIME, Hive, Jupyter, Statistics, Machine learning, Model risk management, Generative AI, LLMs, RAG, Prompt engineering, Platform security
Technologies
ServiceNow, FCRM, Quantexa, AI/Analytics platforms, Workday
Responsibilities
Support onboarding of countries onto new Transaction Monitoring Models solution, Coordinate day-to-day operations of the solution, Manage dependencies and prioritize work, Facilitate collaboration between business and tech teams, Monitor solution performance and handle incidents, Drive continuous improvement activities
Seniority
Senior, hands-on IC