NL Contact Center Professional
Core
Support clients across multiple communication channels (chat, phone, video, email, messaging) to resolve daily banking needs, process requests, and manage complaints.
Role type
Senior IC contact center professional (analyst)
Builds
Customer service interactions and resolved banking inquiries
Domain
Retail banking operations
Deliverable
client delivery
Required skills
problem-solving, analytical thinking, attention to detail, flexibility, adaptability, ability to manage multiple priorities, working knowledge of Microsoft Office
Preferred skills
experience in banking, shared services, or BPO environment
Responsibilities
Deliver excellent customer service across multiple channels, support customers with inquiries related to payments/cards/online banking, process requests accurately adhering to regulations, manage end-to-end resolution of inquiries and complaints, identify and correct system-generated responses, apply risk and compliance standards, contribute to continuous improvement initiatives
