Blockchain Customer Journey Expert
Core
Own functional delivery of Digital Asset Strategy payment solutions and tokenized money capabilities, defining customer journeys and translating business needs into actionable requirements for delivery teams.
Role type
Senior Product Manager / Customer Journey Expert (Digital Assets & Payments)
Builds
Digital asset payment solutions, tokenized deposits, and stablecoin capabilities for wholesale banking clients.
Domain
Banking, Fintech, Digital Assets, Payments, Tokenization
Deliverable
product features
Required skills
Product management, Customer journey mapping, Business analysis, Stakeholder management, Payment ecosystem knowledge, Agile methodology, Regulatory compliance understanding
Preferred skills
Stablecoin experience, Tokenized deposit expertise, Smart contract functional understanding, MiCA regulation familiarity, Regulated financial services experience
Technologies
Blockchain, Distributed Ledger Technology (DLT), SWIFT, Real-time payment systems, Tokenization platforms
Responsibilities
Define and refine customer journeys and functional requirements for digital asset products; Collaborate with Wholesale Banking, Operations, Risk, and Engineering teams; Analyze payment, settlement, and liquidity management processes; Ensure regulatory and compliance requirements are incorporated into solution design.
Seniority
Senior, hands-on IC