Blockchain Customer Journey Expert
Core
Own the functional delivery of Digital Asset Strategy payment solutions and tokenized money capabilities, defining customer journeys and translating business needs into actionable requirements for delivery teams.
Role type
Senior Product Manager / Customer Journey Expert (Digital Assets & Payments)
Builds
Digital asset payment solutions, tokenized money capabilities, and next-generation payment rails for wholesale banking.
Domain
Banking, Fintech, Digital Assets, Payments, Tokenization
Deliverable
product features
Required skills
Product management, Customer journey mapping, Business analysis, Stakeholder management, Payment ecosystem knowledge, Blockchain fundamentals, Regulatory compliance knowledge, Agile methodology, Requirement translation, Process design
Preferred skills
Stablecoin experience, Tokenized deposits experience, Smart contract functional understanding, European digital asset regulations (MiCA), Regulated financial services environment experience
Technologies
Blockchain, Distributed Ledger Technology (DLT), SWIFT, Real-time payment systems, Tokenization platforms
Responsibilities
Define, document, and refine customer journeys and business processes; Translate complex business requirements into implementable product requirements; Collaborate with Wholesale Banking, Operations, Risk, Compliance, and Engineering teams; Analyze and improve payment, settlement, and liquidity management processes; Ensure regulatory and compliance requirements are incorporated into solution design.
Seniority
Senior, hands-on IC