Customer Loyalty Member with English @ING Hubs Romania
Core
Resolve daily operational challenges and address requests for corporate international clients by managing account administration, documentation, and banking operations.
Role type
operational banking specialist (client services)
Builds
client accounts, account confirmations, SWIFT messages, and operational documentation
Domain
banking operations
Required skills
banking operations, account administration, SWIFT messaging, documentation processing, client communication, MS Office
Preferred skills
Agile methodologies, testing activities, project participation
Technologies
SWIFT, MS Office
Responsibilities
Resolve daily operational challenges by initiating discussions with other departments; Address requests related to corporate international clients; Manage and process operational/non-commercial documentation and correspondence; Contact clients regarding account administration issues, recalculations, and payment investigations; Ensure accuracy of static data and client documentation in banking systems; Open, close, block, or unblock client accounts; Set up client accounts for automatic balance transfers and interest postings; Verify and confirm client signatures; Sign confirmations regarding client account statuses; Accurately process documentary products such as guarantees and amendments; Instruct and process necessary corrections on client accounts; Investigate operational errors reported by clients; Provide Swift messages confirming client payments; Actively participate in implementing Agile methodologies; Ensure individual and team participation in Agile events; Engage in various local and international projects; Involve in testing activities both internal and with clients.
Seniority
Junior to Mid-level, hands-on IC