Customer Loyalty Member with English @ING Hubs Romania
Core
Resolve daily operational challenges and address requests for corporate international clients by managing account administration, documentation, and banking operations.
Role type
Operational banking specialist (client services)
Builds
Client accounts, account confirmations, SWIFT messages, and operational documentation for corporate clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Account administration, SWIFT messaging, banking legislation knowledge, MS Office proficiency, operational error investigation, documentation processing
Preferred skills
Client-facing communication, Agile methodology participation, project testing activities
Responsibilities
Resolve daily operational challenges by initiating discussions with other departments, manage and process operational/non-commercial documentation and correspondence with clients, contact clients regarding account administration issues and general banking operations, ensure accuracy and completeness of static data and client documentation in banking systems, open, close, block, or unblock client accounts based on requests, set up client accounts for automatic balance transfers and interest postings, verify and confirm client signatures for processing requests, sign confirmations regarding client account statuses alongside Relationship Managers, accurately process documentary products such as guarantees and amendments, instruct and process necessary corrections on client accounts, investigate operational errors reported by clients, provide Swift messages confirming client payments, actively participate in implementing Agile methodologies and maintain this working style, ensure individual and team participation in Agile events, engage in various local and international projects related to the department's general activities, involve in testing activities both internal and with clients
Seniority
Junior to Mid-level, hands-on IC
