NL Contact Center Professional - Fixed Term
Core
Support customers across multiple communication channels (chat, phone, video, email, messaging) with daily banking needs, process requests, and resolve inquiries/complaints.
Role type
Contact Center Professional (Customer Loyalty Member III)
Builds
Customer service interactions and resolved banking requests
Domain
Retail Banking Operations
Deliverable
client delivery
Required skills
Written and verbal English communication, customer service, problem-solving, analytical thinking, attention to detail, Microsoft Office proficiency, ability to manage multiple priorities
Preferred skills
Banking or BPO experience, continuous learning mindset
Responsibilities
Deliver excellent customer service across multiple channels, support customers with payments/cards/online banking inquiries, process requests accurately per regulations, manage end-to-end resolution of inquiries and complaints, identify and correct system-generated responses, apply risk and compliance standards, contribute to continuous improvement initiatives
Seniority
Individual Contributor
