NL Contact Center Professional - Fixed Term
Core
Support customers across multiple communication channels (chat, phone, video, email, messaging) with daily banking needs, process requests, and resolve inquiries/complaints.
Role type
Contact Center Professional (Customer Loyalty Member III)
Builds
Customer service interactions and resolved banking requests
Domain
Retail Banking / Customer Operations
Deliverable
client delivery
Required skills
Written and verbal English, customer service, problem-solving, analytical thinking, attention to detail, Microsoft Office, regulatory compliance knowledge, multi-tasking
Preferred skills
Banking or BPO experience, continuous learning mindset
Responsibilities
Deliver excellent customer service across multiple channels, support customers with payments/cards/online banking inquiries, process requests accurately per regulations, manage end-to-end resolution of inquiries and complaints, identify and correct system-generated responses, adapt to different processes and channels, support productivity and quality objectives, apply risk and compliance standards, contribute to continuous improvement initiatives
