Customer Loyalty Member with Dutch @ING Hubs Romania
Core
Resolve daily operational challenges and address requests for corporate international clients by managing account administration, documentation, and banking operations.
Role type
Operational banking specialist (client services)
Builds
Client account management and operational documentation for ING's international corporate clients
Domain
Banking operations / Corporate client services
Deliverable
client delivery
Required skills
Banking operations, account administration, documentation processing, SWIFT messaging, error investigation, regulatory compliance
Preferred skills
Client-facing communication, Agile methodologies, MS Office proficiency
Responsibilities
Resolve daily operational challenges by initiating discussions with other departments; Address requests related to corporate international clients; Manage and process operational/non-commercial documentation and correspondence; Contact clients regarding account administration issues, recalculations, and payment investigations; Ensure accuracy and completeness of static data and client documentation; Open, close, block, or unblock client accounts; Set up client accounts for automatic balance transfers and interest postings; Verify and confirm client signatures; Sign confirmations regarding client account statuses; Accurately process documentary products such as guarantees and amendments; Instruct and process necessary corrections on client accounts; Investigate operational errors reported by clients; Provide Swift messages confirming client payments; Actively participate in implementing and maintaining Agile methodologies; Engage in local and international projects related to Client Services tasks.
