Customer Journey Expert Online Business Lending
Core
Optimizing the customer experience throughout the entire business lending journey by analyzing client needs, identifying pain points, and developing innovative solutions to simplify and accelerate application and management processes.
Role type
Customer Journey Expert (Business Lending)
Builds
New and optimized customer journeys for business lending products
Domain
Banking / Business Lending
Deliverable
product features
Required skills
Customer journey mapping, requirements translation, stakeholder collaboration, regulatory compliance translation, incident management, continuous improvement, analytical thinking
Preferred skills
Banking sector experience, digitalization affinity, Agile methodology, fluent English, Dutch or French
Technologies
Agile environments
Responsibilities
Analyze and improve customer journeys within Business Lending, Translate business and customer needs into requirements and user stories, Collaborate with internal and external stakeholders to implement solutions, Monitor results and drive continuous improvement initiatives, Translate regulatory and compliance requirements into practical customer processes, Follow up on incidents, identify solutions, and implement improvements
Seniority
Mid-level (3+ years experience)
