Digital Business Expert - Accounts & Services
Core
Develop transactional customers into Mobile Primary Bank (MPB) by offering added-value services (Travel Plan, Global Exchange, Tax Down) and promoting payroll domiciliation.
Role type
Digital Business Expert (Customer Growth & Product Penetration)
Builds
Customer engagement and service adoption for Daily Banking & Savings
Domain
Banking / Retail Finance
Deliverable
product features
Required skills
Customer trend analysis, Campaign management, Communication strategy design, Operational & financial risk control, Partner relationship management, Voice of Customer (VoC) management
Preferred skills
Advanced Excel, Power BI, MicroStrategy
Technologies
Excel, Power BI, MicroStrategy
Responsibilities
Develop customers by offering added-value services and promoting payroll domiciliation; Follow up campaigns with Marketing and CI; Design communication strategy to increase service penetration; Control operational and financial risk; Lead partner relationships; Build stakeholder communication; Increase customer satisfaction via VoC management
Seniority
Individual Contributor, Mid-Senior