Customer Loyalty Member with Dutch @ING Hubs Romania
Core
Resolve daily operational challenges for corporate international clients by managing account administration, processing documentation, and handling banking operations.
Role type
Customer Loyalty Specialist (Client Services)
Builds
Operational banking services for corporate international clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Account administration, documentation processing, banking operations, SWIFT messaging, data accuracy verification, error investigation, guarantee letter analysis, Agile participation
Preferred skills
Client-facing experience, knowledge of banking legislation
Technologies
MS Office, Banking systems, SWIFT
Responsibilities
Manage and process operational/non-commercial documentation and correspondence with clients; Contact clients regarding account administration issues, recalculations, and payment investigations; Open, close, block, or unblock client accounts; Set up client accounts for automatic balance transfers and interest postings; Verify and confirm client signatures; Sign confirmations regarding client account statuses; Accurately process documentary products such as guarantees and amendments; Analyse guarantee letters for facility limits, amounts, tenors, and expiration dates; Investigate operational errors reported by clients; Provide Swift messages confirming client payments; Participate in Agile methodologies and events
Seniority
Junior to Mid-level, hands-on IC
