Customer Loyalty Member with French @ING Hubs Romania
Core
Resolve daily operational challenges and manage client account administration for corporate international clients within the Client Services Business.
Role type
Customer Loyalty Specialist (Client Services Operations)
Builds
Banking operational services for corporate clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Banking operations, account administration, SWIFT messaging, guarantee letter analysis, regulatory compliance, MS Office
Preferred skills
Client-facing experience, Agile methodologies, project participation
Responsibilities
Resolve daily operational challenges by initiating discussions with other departments; Address requests related to corporate international clients; Manage and process operational/non-commercial documentation and correspondence with clients; Contact clients regarding account administration issues, recalculations, payment investigations, and general banking operations; Ensure the accuracy and completeness of static data and client documentation in banking systems; Open, close, block, or unblock client accounts based on external or internal requests; Set up client accounts for automatic balance transfers and interest postings; Verify and confirm client signatures for processing requests; Sign confirmations regarding client account statuses alongside Relationship Managers when necessary; Accurately process documentary products, such as guarantees and amendments, within the required timeframe; Analyse guarantee letters for facility limits, amounts, tenors, and expiration dates; Instruct and process necessary corrections on client accounts; Investigate operational errors reported by clients; Provide Swift messages confirming client payments and ensure banking correspondence via SWIFT with involved financial institutions; Actively participate in implementing Agile methodologies and maintain this working style; Ensure individual and team participation in Agile events (daily stand-ups and retrospectives) and keep these events effective; Engage in various local and international projects related to the department's general activities or specific Client Services tasks as requested by management.
