Customer Loyalty Member with French @ING Hubs Romania
Core
Resolve daily operational challenges and address requests for corporate international clients within the Client Services Business.
Role type
Customer Loyalty Specialist (Client Services)
Builds
Operational banking services for corporate international clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Banking operations, account administration, SWIFT messaging, guarantee letter analysis, regulatory compliance, MS Office
Preferred skills
Client-facing experience, Agile methodologies
Technologies
SWIFT, Banking Systems
Responsibilities
Manage and process operational documentation and correspondence with clients; Open, close, block, or unblock client accounts; Verify and confirm client signatures; Process documentary products like guarantees and amendments; Investigate operational errors; Provide SWIFT messages confirming payments; Participate in Agile events.
Seniority
Junior to Mid-level, operational IC