Chapter Lead Customer Journey Expert | Order Management & SWIFT @ING Hubs Romania
Core
Leading a team of Customer Journey Experts to define business requirements and manage the Order Management and SWIFT payment value chain for ING's global payment platforms.
Role type
Senior IC Customer Journey Expert (Chapter Lead)
Builds
Standardized payments and settlements services (International Payments, SEPA, Domestic Payments) for ING business lines and external commercialization.
Domain
Banking / Payments & Settlements / Order Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business analysis, end-to-end product delivery, risk and compliance alignment, roadmap prioritization, team coaching and mentoring, cross-border collaboration, payments domain expertise (SEPA, International Payments), Agile/Scrum facilitation
Preferred skills
Azure tooling
Technologies
Azure
Responsibilities
Define detailed business requirements for payment products, ensure regulatory compliance with Risk/Compliance/Legal stakeholders, co-manage and prioritize feature roadmaps, coach and mentor team members, facilitate team growth and recruitment, coordinate cross-border activities with Amsterdam leads
Seniority
Senior, hands-on IC with people leadership