Chapter Lead Customer Journey Expert | True International Payments @ING Hubs Romania
Core
Drive programme delivery and change initiatives for International Payments, Domestic Payments, and SEPA services within ING's Payment and Settlement Services (PSS), acting as the interface between business stakeholders and delivery squads.
Role type
Senior Chapter Lead Customer Journey Expert (Programme Delivery)
Builds
Standardized payments and settlements services for ING business lines (WB, Retail, etc.)
Domain
Banking / International Payments / Payments Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program/project management in Payments, Product and service management, Stakeholder management, Change management, Process and system refinement, Team coaching and mentoring, Strategic planning, Cross-border team collaboration
Preferred skills
Experience with near/offshore teams, Agile/Scrum methodology
Technologies
None explicitly stated
Responsibilities
Lead end-to-end refinement and solution design sessions, Facilitate release and testing processes, Coach and mentor team members, Coordinate risk-related activities, Represent the voice of the business to squads, Perform recruitment and HR activities for the chapter
Seniority
Senior, hands-on IC with people leadership
