Customer Journey Expert Kundendaten – Business Banking (w/m/d)
Core
Define and execute product strategy for Business Banking customer data, optimizing the customer journey and data governance to enhance operational efficiency and user experience.
Role type
Product Owner (Customer Data & Strategy)
Builds
Central customer data solutions, data management processes, and product features for Business Banking initiatives.
Domain
Banking / Fintech / Customer Data Management
Deliverable
product features
Required skills
Product strategy definition, Customer Journey mapping, Agile team leadership, Data governance, Data quality management, Stakeholder management, Process optimization, Requirements definition, Incident management, Cross-segment collaboration
Preferred skills
Mobile Banking experience, Fintech background, IT process management, Digital self-service expertise
Technologies
Agile methodologies, Data modeling tools, Reporting & Analysis tools
Responsibilities
Develop product vision and strategy for BB Customer Data, optimize customer journey touchpoints, lead agile team and manage product backlog, ensure data compliance and quality, define data governance policies, manage data lifecycle processes (matching, deletion, changes), create performance reports and KPIs, prioritize daily tasks and support incident management.
Seniority
Senior, hands-on IC