Senior Service Manager - CDO
Core
Managing third-party risk, outsourcing contracts, and service delivery frameworks for ING Hubs PH globally.
Role type
Senior Service Manager (Third-Party Risk & Outsourcing)
Builds
Global outsourcing contracts, SLAs, KPIs, and service performance reports
Domain
Banking / Third-Party Risk Management / Outsourcing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Third-party risk management, contract lifecycle management, SLA/KPI definition, stakeholder engagement, data governance, regulatory compliance
Preferred skills
Framework implementation, root cause analysis, continuous improvement
Technologies
Excel
Responsibilities
Lead drafting, negotiation, and finalization of outsourcing contracts; Establish and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs); Monitor contract performance and manage renewals/amendments; Prepare and present service performance and compliance reports; Act as Subject Matter Expert (SME) on the ING Outsourcing Framework.
Seniority
Senior, hands-on IC
