Technical Product Owner - AI
Core
Design and deliver AI-powered customer journey solutions (chatbots, intelligent automation) to improve customer experience and operational efficiency in banking.
Role type
Technical Product Owner - AI
Builds
Generative AI chatbots, intelligent routing, document automation, and personalized customer journeys.
Domain
Banking / Financial Services / Generative AI
Deliverable
production ML models | product features
Required skills
Customer journey mapping, AI use case definition, Agile sprint planning, risk & compliance alignment, stakeholder communication, iterative testing, model performance monitoring
Preferred skills
LLMs/NLP concepts, chatbot development, Microsoft 365 Copilot, banking domain knowledge, AI transformation experience
Technologies
LLMs, NLP, Generative AI, Microsoft 365 Copilot
Responsibilities
Map customer journeys to identify AI automation opportunities; Translate business problems into AI use cases and define acceptance criteria; Collaborate with data scientists and engineers to design safe, compliant AI workflows; Validate AI features through iterative testing and MVPs; Monitor AI performance and optimize based on feedback and risk indicators.
Seniority
Mid-level, hands-on IC
