Business Analyst | Foundation Online Banking Administration@ING Hubs Romania
Core
Design, validate, maintain, and optimize digital customer administration journeys (e.g., Power of Attorneys, user verification) across ING's wholesale banking channels.
Role type
Cross-squad Customer Journey Expert (CJE) / Business Analyst
Builds
Digital touchpoints for Wholesale Banking clients across 40 countries
Domain
Banking / Digital Channels / Customer Administration
Deliverable
product features
Required skills
Customer journey mapping, requirements analysis, backlog management, functional testing, data query analysis, stakeholder alignment
Preferred skills
UX design collaboration, design sprint participation, complex data model understanding
Technologies
OnePAM data, databases
Responsibilities
Represent the voice of the customer to improve administration journeys; Analyze customer, business, legal, and technical requirements; Co-manage and prioritize the backlog at user story level; Validate solutions through functional testing and coordinate user acceptance testing; Investigate and resolve incidents by analyzing journeys and performing data queries.
Seniority
Mid-level, hands-on IC